Refund Policy

Webhosting

Customers are entitled to a full refund within 14 days of the initial order being placed. This will be issued in the same method as originally used by the customer. Cases involving offline methods of payment will be refunded using a personal cheque or other online method. Refunds are offered only on the understanding that the withdrawal of payment necessitates a withdrawal of services. No services will be continued after a refund is offered.

The 14 day money back guarantee does not apply and will not be issued if more than 50% of allocated data transfer has already been used on the web hosting account. This money back guarantee does not apply if the account has breached our Terms Of Use (TOU) prior to cancellation.

After the 14 day introduction period, no refunds will be issued for account cancellations on a monthly payment schedule. Accounts on a yearly payment schedule are entitled to a pro rated refund taking only full months into account when calculating refund due and using the full monthly price for spent months (without yearly discount). If cancellation of the account is caused by the customer breaching these terms and conditions no refund will be issued.

Search Engine Optimisation

Specific details with regards to refunds for Search Optimisation Campaigns will be agreed within the terms of those agreements. These will typically revolve around issued guarantees, with refunds being granted where guarantees have failed. Where a number of search terms have been been guaranteed for listings, any refund will typically be calculated according to the fraction of guaranteed rankings failed with respect to the overall price.

For example, if a six month SEO campaign, costing the customer £500 per month, is guaranteed ranking for 10 keywords/phrases, in the event of failure to rank to rank any of these terms will be typically refunded at a rate of £300 per failed ranking guarantee offered.

However, do note that all SEO campaign clients are offered Service Agreements on a strictly individual basis, and that details regarding guarantees will be properly addressed in those. The above example is for illustrative purposes only.

Text link advertising campaigns

Refunds for cancelled text-link advertising campaigns can only be offered within 10 days of payment being issued by the customer. No refunds will be issued after this time, and the paid-for advert will continue to be shown as paid for unless implicit notification is given otherwise.

Link Building campaigns

Refunds for cancelled link-building campaigns will be offered on a pro-rata basis. This will be decided by calculating the cost of the link building campaign per day, and then multiplying this amount by the remaining days paid for in that monthly period.
Website design project

Website design projects are paid for 50% in advance, and 50% after completion. Please note that there are no refunds offered once the website has been put online for the client at the end of the agreed design process.